Circular 214. Guidance Material on the Regulation of Computer Reservation Systems

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Circular 214

Guidance Material on the Regulation of Computer Reservation Systems

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CIRCULAR GUIDANCE MATERIAL ON THE REGULATION OF COMPUTER RESERVATION SYSTEMS Prepared by the Secretary General and published by decision of the Council INTERNATIONAL CIVIL AVIATION ORGANIZATION MONTREAL CANADA

Published in separate English, French, Russian and Spanish editions by the International Civil Aviation Organization. AN correspondence, except orders and subscriutions, should be addressed to the Secretary General. Orders for this publication should be sent to one of the following addresses, tsgether with the appropriate remittance by bank draft or post office money order in U.S. dollars or the currency of the country in which the ordei is placed. Document Sales Unit International Civil Aviation Organization 1000 Sherbrooke Street West, Suite 400 Montreal, Quebec Canada H3A 2R2 Egypt. ICAO Representative, Middle East Office, 16 Hassan Sabri, Zamalek, Cairo. .Fiance. Representant de I'OACI, Bureau Europe, 3 bis, villa mile-ererat, 92522 Neuilly-sur-Seine Cedex. India. Oxford .Book and Stationery Co., Scindia House, New Delhi or 17 Park Street, Calcutta. Japan. Japan Civil Aviation Promotion Foundation, 15-12, 1-chome, Toranomon, Minato-Ku, Tokyo. Kenya. ICAO Representative,-Eastern and Southern African Office, United Nations Accommodation, P .O. Box 46294 Nairobi. Mexico. Representante de la OACI, Oficina Norteamerica, Centroamerica y Caribe, Apartado postal 5-377, C.P. 11590, Mexico 5, D.F. Peru. Representante de la OACI, Oficina Sudamerica, Apartado 41 27, Lima 100. Senegal. Representant de I'OACI, Bureau Afrique occidentale et centrale, Bofte postale 2356, Dakar. Spain. Pilot's, Suministros Aeroniuticos, S.A., C/Ulises, 5-Oficina Num. 2, 28043 Madrid. Thailand. ICAO Representative, Asia and Pacific Office, P.O. Box 614, Bangkok. United Kingdom. Civil Aviation Authority, Printing and Publications Services, Greville House, 37 Gratton Road, Cheltenham, Glos., GL50 2BN. Do you receive the ICAO BULLETIN The ICAO Bulletin contains a concise account of the activities of the Organization as well as articles of interest to the aeronautical world. The Bulletin will also keep you up to date on the latest ICAO publications, their contents, amendments, supplements, corrigenda and prices. Available in three separate editions English, French and Spanish. Annual subscription U.S.20.00 surface mail U.S.825.00 air mail.

FOREWORD In 1985, the Third Air Transport Conference adopted Recommendation 20 calling on the Council to "study all relevant aspects of computer reservation systems and to formulate recommendations whose purpose would be to avoid abusive use of these systems at the international level, in order to enhance fair competition between airlines and to protect the travelling public". The Council subsequently approved Recommendation 20 and the study called for was undertaken by the Secretariat, with the assistance of a group of experts from Contracting states and international organizations. The principal findings of the study were that computer reservation systems provide substantial benefits to the air transport industry but that there is some abuse of the systems which reguires redress through government action internationally. A comprehensive set of conclusions regarding regulatory guidance was therefore prepared by the Secretariat and subsequently amended in the light of a review by the Air Transport Committee in October 1988. The Council decided in November 1988 that these conclusions should be issued as guidance material prepared by the Secretary General to assist States in the development of policy and regulations to curb possible abusive use of computer reservation systems at the international level. The guidance material is presented in this circular, accompanied by an Appendix giving examples of actual and potential problems regarding computer reservation systems. In addition to providing guidance to States, this circular will serve as a reference for consideration of the subject of computer reservation systems by the 27th Session of the Assembly in September 1989.

TABLE OF CONTENTS Page Introduction and Objectives ........................................................... 1 Definitions ........................................................................... 1 Scope of Application ................................................................. 2 Carrier Participation in CRSs .......................................................... 2 Travel Agents' Relationships with CRS Vendors ........................................... 3 CRS Inventory and Display ............................................................ 3 Data Integrity 5 ....................................................................... Commercially Sensitive CRS Information ................................................ 5 Privacy of Personal Data and Free Flow of Information ................................. 5 CRS Operations in Foreign Markets .................................................... 5 .......................................................................... Reciprocity 6 Appendix . Examples of Actual and Potential Problems Arising from the Development of Computer Reservation Systems ............................... 7 ii

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