This manual introduces the Normal Operations Safety Survey (NOSS), a methodology for capturing safety data during normal air traffic control (ATC) operations. The NOSS methodology is based on the Threat and Error Management (TEM) framework and is a safety management tool to monitor safety during normal aviation operations. Monitoring safety in normal operations is an essential activity within the safety management systems of air traffic services (ATS) provider organizations, and NOSS is proposed as a suitable way to do this. In introducing NOSS, the manual also presents the latest information available to international civil aviation on the control of systemic error in operational environments, from the perspective of safety management. Its target audience includes senior safety, training and operational personnel in ATS and regulatory bodies

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